ITIL-4-DITS · Question #38
Which is the BEST description of digital business?
The correct answer is D. Using digital technology as a basis for conducting an organization's activities. Digital business means an organization uses digital technology as the foundation for how it operates - its strategy, processes, customer interactions, and value creation are all built around digital capabilities. Option D captures this holistic, organization-wide scope. Why the…
Question
Which is the BEST description of digital business?
Options
- AUsing information systems to store, retrieve, transmit, and manipulate digital data
- BUsing processes that transform something from analogue to digital format
- CUsing digital technology to control physical devices
- DUsing digital technology as a basis for conducting an organization's activities
How the community answered
(26 responses)- A4% (1)
- B4% (1)
- C15% (4)
- D77% (20)
Explanation
Digital business means an organization uses digital technology as the foundation for how it operates - its strategy, processes, customer interactions, and value creation are all built around digital capabilities. Option D captures this holistic, organization-wide scope.
Why the distractors fall short:
- A describes information management - what databases and IT systems do, not a business model.
- B describes digitization - the technical act of converting analogue content (e.g., scanning a paper document), not a business approach.
- C describes IoT/automation - controlling physical devices (e.g., a factory robot), which is one narrow application of digital tech, not the definition of digital business.
Memory tip: Think of "digital business" as the umbrella - it's about running the whole organization digitally. The distractors each describe one tool or task under that umbrella, not the umbrella itself. If the answer sounds like a specific IT action rather than a business-wide approach, it's a distractor.
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