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ITIL-4-DITS · Question #38

Which is the BEST description of digital business?

The correct answer is D. Using digital technology as a basis for conducting an organization's activities. Digital business means an organization uses digital technology as the foundation for how it operates - its strategy, processes, customer interactions, and value creation are all built around digital capabilities. Option D captures this holistic, organization-wide scope. Why the…

Understand the concepts of Digital and IT Strategy

Question

Which is the BEST description of digital business?

Options

  • AUsing information systems to store, retrieve, transmit, and manipulate digital data
  • BUsing processes that transform something from analogue to digital format
  • CUsing digital technology to control physical devices
  • DUsing digital technology as a basis for conducting an organization's activities

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    15% (4)
  • D
    77% (20)

Explanation

Digital business means an organization uses digital technology as the foundation for how it operates - its strategy, processes, customer interactions, and value creation are all built around digital capabilities. Option D captures this holistic, organization-wide scope.

Why the distractors fall short:

  • A describes information management - what databases and IT systems do, not a business model.
  • B describes digitization - the technical act of converting analogue content (e.g., scanning a paper document), not a business approach.
  • C describes IoT/automation - controlling physical devices (e.g., a factory robot), which is one narrow application of digital tech, not the definition of digital business.

Memory tip: Think of "digital business" as the umbrella - it's about running the whole organization digitally. The distractors each describe one tool or task under that umbrella, not the umbrella itself. If the answer sounds like a specific IT action rather than a business-wide approach, it's a distractor.

Topics

#digital business#digital technology definition#business model#digital concepts

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