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ITIL-4-DITS · Question #39
ITIL-4-DITS Question #39: Real Exam Question with Answer & Explanation
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Question
A commercial service provider is using PESTLE analysis to help them develop a new strategy. Their customers work in a regulated environment and expect the IT services to be delivered through multiple channels. Which factor is the MOST relevant to consider in this situation?
Options
- AService provider staff have many skills and can support a range of different technologies
- BGovernment policies for using secure IT systems change regularly and will affect the IT services
- CService provider value streams for creating new IT services are too complex and outdated
- DService provider policies for reusing and removing IT equipment are maintained and audited
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