350-060 Exam Questions
150 real 350-060 exam questions with expert-verified answers and explanations. Page 1 of 3.
- Question #1
Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that req...
- Question #2
According to ITIL®v3 framework, tools designed to detect and correlate alerts or communications that have been directed to a listening device or monitoring agent are performing whi...
- Question #3
According to ITIL®v3 framework, what type of Service Operational Management process monitors all managed occurrences within the managed network environment allowing for normal oper...
- Question #4
According to ITIL®v3 framework, which type of service operational management process is used to restore service as soon as possible to minimize operational impact through the manag...
- Question #5
According to ITIL®v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that imp...
- Question #6
According to ITIL®v3 framework, which type of event is implied when an unauthorized user has attempted to log onto a managed application?
- Question #7
According to ITIL®v3 framework, which type of event signifies that the memory utilization of a server reaches (or exceeds) within 10 percent of its highest acceptable performance l...
- Question #8
According to ITIL®v3 framework, which specific Event Management mechanism includes how events are generated, which data is included in the event record, and where those events are...
- Question #9
According to ITIL®v3 framework, software applications that are designed to support event management include error messages and codes that clearly indicate the specific point of fai...
- Question #10
According to ITIL®v3 framework, which of the knowledge component groups contributes to the thorough design of event detection and alert mechanisms that are used in event management...
- Question #11
According to ITIL®v3 framework, which mechanism must be designed with a clear understanding of the expected level of performance for each configuration item during the instrumentat...
- Question #12
According to ITIL®v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?
- Question #13
According to ITIL®v3 framework, which operational management process is characterized by an unplanned service interruption, reduction in the service quality, or failure of a config...
- Question #14
According to ITIL®v3 framework, which process, as opposed to Change Management, manages smaller, often redundant changes?
- Question #15
According to ITIL®v3 framework, which type of service operational management activity provides the metric for the total number of problems recorded in a period, as a control measur...
- Question #16
According to ITIL®v3 framework, which type of redundancy is characterized by minimizing service disruption utilizing redundant network assets at both component and system levels?
- Question #17
According to ITIL?framework, which type of redundancy is characterized by redundant assets entering service only after failure occurs?
- Question #18
According to ITIL®v3 framework, which type of redundancy is characterized by integrating different types of assets with a common service capability thereby being more resilient to...
- Question #19
According to ITIL®v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are available within defined geographical locations an...
- Question #20
According to ITIL®v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are supporting defined level of demand and quality?
- Question #21
According to ITIL®v3 framework, which type of test offers services to support the business through major failures or disruptive events?
- Question #22
According to ITIL®v3 framework, which type of warranty test that service providers undertake to implement general and service level controls is used to ensure that the value that i...
- Question #23
According to ITIL®v3 framework, which type of tools is best suited to ensure management of a predefined workflow stream containing a set of tasks which can be managed around resour...
- Question #24
According to ITIL®v3 framework, which set of tools is best suited to control relevant customer attributes in a centralized location allowing for relationships between assets, compo...
- Question #25
According to ITIL®v3 framework, which set of tools is best suited to provide interrogation and recovery of information relating to devices within the service provider network infra...
- Question #26
According to ITIL®v3 framework, KPIs help measuring the success of a process in regards to performance, quality, and value. Which other key factor should be considered when applyin...
- Question #27
According to ITIL®v3 framework, KPIs have to be related to specific inputs, outputs and activities. What is the relationship of KPIs to each organization?
- Question #28
According to ITIL®v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?
- Question #29
Which key implementation mechanisms are responsible for ensuring that managed changes within the Operational Support Plan do not adversely impact the managed services?
- Question #30
According to ITIL®v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management,...
- Question #31
According to ITIL®v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no...
- Question #32
According to ITIL®v3 framework, which type of availability management technique contributing to the continual service improvement process is used to identify single points of failu...
- Question #33
According to ITIL®v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, th...
- Question #34
According to ITIL®v3 framework, which capacity management sub-process ensures the optimum use of a Service Provider's current hardware and software resources in order to achieve an...
- Question #35
According to ITIL®v3 framework, which type of monitoring is used to initiate an activity or action based upon identifying a predefined event or failure?
- Question #36
According to ITIL®v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build...
- Question #37
According to ITIL®v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising...
- Question #38
According to ITIL®v3 framework, what is the correct set of functions that are included within Problem Management?
- Question #39
What information should you include when a fault management system autogenerates an incident ticket to ensure that the correct support team is assigned to the ticket?
- Question #40
What should you use to collect network performance statistics such as latency, jitter, and packet loss?
- Question #41
Which protocol should be configured on networking devices to assist operational staff in event correlation to resolve service issues?
- Question #42
According to ITIL®v3 framework, in a stable (no new services or traffic demands) environment, a reduction in the total number of recurring syslog messages per month is an indicatio...
- Question #43
What is a key operational metric to measure the health of the incident management process?
- Question #44
According to ITIL®v3 framework, which improvement should be implemented if there is an increase in the number of false positive auto-generated incidents?
- Question #45
Which of the following is not a network-device-level performance metric?
- Question #46
What is the main reason for establishing a baseline?
- Question #47
What is the standard method to gather network-device-level performance data?
- Question #48
You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that w...
- Question #49
What is the main goal of incident management?
- Question #50
An ISP has an MPLS LDP core with redundant paths. The core is BGP-free and core routers do not participate in BGP protocol. Several Internet customers reported that they are not ab...