350-060 Exam Questions

Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that req...

According to ITIL®v3 framework, tools designed to detect and correlate alerts or communications that have been directed to a listening device or monitoring agent are performing whi...

According to ITIL®v3 framework, what type of Service Operational Management process monitors all managed occurrences within the managed network environment allowing for normal oper...

According to ITIL®v3 framework, which type of service operational management process is used to restore service as soon as possible to minimize operational impact through the manag...

According to ITIL®v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that imp...

According to ITIL®v3 framework, which type of event is implied when an unauthorized user has attempted to log onto a managed application?

According to ITIL®v3 framework, which type of event signifies that the memory utilization of a server reaches (or exceeds) within 10 percent of its highest acceptable performance l...

According to ITIL®v3 framework, which specific Event Management mechanism includes how events are generated, which data is included in the event record, and where those events are...

According to ITIL®v3 framework, software applications that are designed to support event management include error messages and codes that clearly indicate the specific point of fai...

According to ITIL®v3 framework, which of the knowledge component groups contributes to the thorough design of event detection and alert mechanisms that are used in event management...

According to ITIL®v3 framework, which mechanism must be designed with a clear understanding of the expected level of performance for each configuration item during the instrumentat...

According to ITIL®v3 framework, which type of service operational management process monitors the network infrastructure to identify and escalate abnormal operational conditions?

According to ITIL®v3 framework, which operational management process is characterized by an unplanned service interruption, reduction in the service quality, or failure of a config...

According to ITIL®v3 framework, which process, as opposed to Change Management, manages smaller, often redundant changes?

According to ITIL®v3 framework, which type of service operational management activity provides the metric for the total number of problems recorded in a period, as a control measur...

According to ITIL®v3 framework, which type of redundancy is characterized by minimizing service disruption utilizing redundant network assets at both component and system levels?

According to ITIL?framework, which type of redundancy is characterized by redundant assets entering service only after failure occurs?

According to ITIL®v3 framework, which type of redundancy is characterized by integrating different types of assets with a common service capability thereby being more resilient to...

According to ITIL®v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are available within defined geographical locations an...

According to ITIL®v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are supporting defined level of demand and quality?

According to ITIL®v3 framework, which type of test offers services to support the business through major failures or disruptive events?

According to ITIL®v3 framework, which type of warranty test that service providers undertake to implement general and service level controls is used to ensure that the value that i...

According to ITIL®v3 framework, which type of tools is best suited to ensure management of a predefined workflow stream containing a set of tasks which can be managed around resour...

According to ITIL®v3 framework, which set of tools is best suited to control relevant customer attributes in a centralized location allowing for relationships between assets, compo...

According to ITIL®v3 framework, which set of tools is best suited to provide interrogation and recovery of information relating to devices within the service provider network infra...

According to ITIL®v3 framework, KPIs help measuring the success of a process in regards to performance, quality, and value. Which other key factor should be considered when applyin...

According to ITIL®v3 framework, KPIs have to be related to specific inputs, outputs and activities. What is the relationship of KPIs to each organization?

According to ITIL®v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?

Which key implementation mechanisms are responsible for ensuring that managed changes within the Operational Support Plan do not adversely impact the managed services?

According to ITIL®v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management,...

According to ITIL®v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no...

According to ITIL®v3 framework, which type of availability management technique contributing to the continual service improvement process is used to identify single points of failu...

According to ITIL®v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, th...

According to ITIL®v3 framework, which capacity management sub-process ensures the optimum use of a Service Provider's current hardware and software resources in order to achieve an...

According to ITIL®v3 framework, which type of monitoring is used to initiate an activity or action based upon identifying a predefined event or failure?

According to ITIL®v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build...

According to ITIL®v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising...

According to ITIL®v3 framework, what is the correct set of functions that are included within Problem Management?

What information should you include when a fault management system autogenerates an incident ticket to ensure that the correct support team is assigned to the ticket?

What should you use to collect network performance statistics such as latency, jitter, and packet loss?

Which protocol should be configured on networking devices to assist operational staff in event correlation to resolve service issues?

According to ITIL®v3 framework, in a stable (no new services or traffic demands) environment, a reduction in the total number of recurring syslog messages per month is an indicatio...

What is a key operational metric to measure the health of the incident management process?

According to ITIL®v3 framework, which improvement should be implemented if there is an increase in the number of false positive auto-generated incidents?

Which of the following is not a network-device-level performance metric?

What is the main reason for establishing a baseline?

What is the standard method to gather network-device-level performance data?

You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that w...

What is the main goal of incident management?

An ISP has an MPLS LDP core with redundant paths. The core is BGP-free and core routers do not participate in BGP protocol. Several Internet customers reported that they are not ab...