Cisco
350-060 · Question #31
According to ITIL®v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and…
The correct answer is D. service operation audits. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?
Options
- Amonitoring in test environments
- Breports and action plans
- Cmeasurement, metrics, and key performance indicators (KPIs)
- Dservice operation audits
How the community answered
(20 responses)- A5% (1)
- B15% (3)
- C5% (1)
- D75% (15)
Community Discussion
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