Cisco
350-060 · Question #38
According to ITIL®v3 framework, what is the correct set of functions that are included within Problem Management?
The correct answer is A. Determine resolution, diagnose root cause analysis, implement control procedures. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, what is the correct set of functions that are included within Problem Management?
Options
- ADetermine resolution, diagnose root cause analysis, implement control procedures
- BDetermine resolution, quickly restore normal operations, implement control procedures
- CDetermine resolution, quickly restore normal operations, invoke temporary workarounds
- DAlign real-time business priorities, diagnose root cause analysis, implement control procedures
How the community answered
(44 responses)- A75% (33)
- B7% (3)
- C2% (1)
- D16% (7)
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