Cisco
350-060 · Question #37
350-060 Question #37: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the Development Environment. Which step is missing from this list?
Options
- AEscalation
- BNotification
- CSeverity
- DPrioritization
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