Cisco
350-060 · Question #37
According to ITIL®v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a Known Error…
The correct answer is D. Prioritization. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the Development Environment. Which step is missing from this list?
Options
- AEscalation
- BNotification
- CSeverity
- DPrioritization
How the community answered
(24 responses)- A4% (1)
- B8% (2)
- C4% (1)
- D83% (20)
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