Cisco
350-060 · Question #36
350-060 Question #36: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build trends that are used during continual service improvement processes?
Options
- Areactive
- Bcustomer
- Cproactive
- Dincident
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