Cisco
350-060 · Question #36
According to ITIL®v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build trends that are…
The correct answer is C. proactive. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build trends that are used during continual service improvement processes?
Options
- Areactive
- Bcustomer
- Cproactive
- Dincident
How the community answered
(56 responses)- A4% (2)
- B11% (6)
- C79% (44)
- D7% (4)
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