Cisco
350-060 · Question #30
According to ITIL®v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in…
The correct answer is A. assessing and managing risk in service operation. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in managing change to an existing Service Operations Plan?
Options
- Aassessing and managing risk in service operation
- Bservice operation and project management
- Cperforming root-cause analysis of reported troubles
- Dplanning and implementing service management technologies
How the community answered
(24 responses)- A79% (19)
- B4% (1)
- C13% (3)
- D4% (1)
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