Cisco
350-060 · Question #48
350-060 Question #48: Real Exam Question with Answer & Explanation
The correct answer is B. Make sure that this incident is managed and that it is being fixed as soon as possible.. See the full explanation below for the reasoning.
Question
You work on an incident ticket regarding a customer complaint about Internet connection. After investigating the incident, you identify the problem as being caused by a port that was mistakenly shut down. What should you do first?
Options
- AEscalate this incident as a problem.
- BMake sure that this incident is managed and that it is being fixed as soon as possible.
- CSet a maintenance window to do a no shutdown command on the port.
- DTry to identify other potential problems in the network that are similar to the one that has just been identified.
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