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350-060 · Question #49

What is the main goal of incident management?

The correct answer is A. Restore a normal service operation as quickly as possible. See the full explanation below for the reasoning.

Question

What is the main goal of incident management?

Options

  • ARestore a normal service operation as quickly as possible.
  • BEnsure that the same incident will not recur.
  • CEnable the customer to report issues.
  • DCreate possible workarounds for issues that might recur.

How the community answered

(41 responses)
  • A
    78% (32)
  • B
    7% (3)
  • C
    2% (1)
  • D
    12% (5)

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