Cisco
350-060 · Question #5
According to ITIL®v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that impact the managed…
The correct answer is D. problem. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that impact the managed network environment?
Options
- Aincident
- Bconfiguration
- Cevent
- Dproblem
How the community answered
(47 responses)- A9% (4)
- B4% (2)
- C17% (8)
- D70% (33)
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