Cisco
350-060 · Question #5
350-060 Question #5: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that impact the managed network environment?
Options
- Aincident
- Bconfiguration
- Cevent
- Dproblem
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