According to ITIL®v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?

The correct answer is B. agreed upon performance. See the full explanation below for the reasoning.

Question

Options

Aagreed upon management
Bagreed upon performance
Cagreed upon capacity
Dagreed upon availability

How the community answered

(28 responses)

A
4% (1)
B
71% (20)
C
14% (4)
D
11% (3)

Community Discussion

No community discussion yet for this question.

Full 350-060 Practice