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350-060 · Question #28
350-060 Question #28: Real Exam Question with Answer & Explanation
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Question
According to ITIL®v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?
Options
- Aagreed upon management
- Bagreed upon performance
- Cagreed upon capacity
- Dagreed upon availability
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