Cisco
350-060 · Question #13
According to ITIL®v3 framework, which operational management process is characterized by an unplanned service interruption, reduction in the service quality, or failure of a configuration item that…
The correct answer is A. incident. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which operational management process is characterized by an unplanned service interruption, reduction in the service quality, or failure of a configuration item that may eventually impact a service?
Options
- Aincident
- Bchange
- Cproblem
- Devent
How the community answered
(45 responses)- A82% (37)
- B9% (4)
- C2% (1)
- D7% (3)
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