Cisco
350-060 · Question #15
According to ITIL®v3 framework, which type of service operational management activity provides the metric for the total number of problems recorded in a period, as a control measure?
The correct answer is C. problem management. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which type of service operational management activity provides the metric for the total number of problems recorded in a period, as a control measure?
Options
- Arequest fulfillment
- Bincident management
- Cproblem management
- Devent management
How the community answered
(44 responses)- A9% (4)
- B5% (2)
- C73% (32)
- D14% (6)
Community Discussion
No community discussion yet for this question.