Cisco
350-060 · Question #44
According to ITIL®v3 framework, which improvement should be implemented if there is an increase in the number of false positive auto-generated incidents?
The correct answer is B. Modify the thresholds in the network management system. See the full explanation below for the reasoning.
Question
According to ITIL®v3 framework, which improvement should be implemented if there is an increase in the number of false positive auto-generated incidents?
Options
- AUpdate the known error database.
- BModify the thresholds in the network management system.
- CModify the incident management system classifications.
- DUpdate the service desk procedures.
How the community answered
(29 responses)- A3% (1)
- B79% (23)
- C7% (2)
- D10% (3)
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