ITSM20F Exam Questions
90 real ITSM20F exam questions with expert-verified answers and explanations. Page 2 of 2.
- Question #51
The success and failure of Releases shall be measured. What is included in these measurements?
- Question #52
A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?
- Question #53
What defines Service Quality'?
- Question #54
In the context of standards, what does the term "conformity" stand for?
- Question #55
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
- Question #56
It is essential that an owner at senior level has overall responsibility for Service Management. Which of the statements below is a best practice?
- Question #57
When can the building and testing of a Change begin?
- Question #58
What may define the scope of Service Management in the Service Management plan?
- Question #59
What is a best practice for Capacity Management?
- Question #60
What is meant by the Urgency of an Incident?
- Question #61
What is the objective of the service reporting process?
- Question #62
What is a parameter for measuring progress relative to key objectives in an organization?
- Question #63
Which process is responsible for registering the relationships within the IT infrastructure?
- Question #64
What does the term "Integrity" mean in the context of Information Security Management?
- Question #65
What is a Known Error?
- Question #66
What is used for the assessment of maturity of organizations?
- Question #67
Which process aims to prevent incidents resulting from changes to the IT infrastructure?
- Question #68
What is required to be in place for emergency changes?
- Question #69
Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?
- Question #70
The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the fo...
- Question #71
What is required for an implementation of IT Service Management to be successful?
- Question #72
What is a function of processes?
- Question #73
Which statement with regard to Information Security Management is true?
- Question #74
Who or what should always be informed in case a release is rejected, delayed or cancelled?
- Question #75
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investiga...
- Question #76
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is...
- Question #77
Which of the following standards was the forerunner to ISO/IEC 20000?
- Question #78
What is the objective of planning and implementing new or changed services?
- Question #79
Which of the following is Problem Management primarily concerned with?
- Question #80
What is the best definition of "Quality system"?
- Question #81
Which of the following is a best practice concerning information security risk assessment?
- Question #82
Different types of events are reported to the Service Desk. Which event is an incident?
- Question #83
What has to be included in a well defined process?
- Question #84
What would increase the amount of detail in the Configuration Management Database (CMDB)?
- Question #85
Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?
- Question #86
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which pro...
- Question #87
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
- Question #88
What is the contribution of Availability Management to the Service Level Management process?
- Question #89
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
- Question #90
What should Quality Management Systems encourage organizations to do?