What is a Known Error?

Question

Options

• AA serious incident whose resolution is known
• BA Problem that is resolved
• CA Problem for which the cause and Workaround have been identified
• DA Problem that cannot be matched

• B
  5% (2)
• C
  7% (3)
• D
  88% (36)

Explanation

There appears to be an error in the answer key provided. Based on ITIL (IT Service Management) standards, the correct answer is actually C, not D.

Why C is correct: A Known Error is defined in ITIL as a Problem that has been analyzed and has a documented root cause and an identified workaround. The "known" in Known Error refers to knowing both the cause and how to work around it - not necessarily how to permanently fix it.

Why the distractors are wrong:

• A is wrong because Known Errors are Problems whose resolution may not yet be known - only the cause and a workaround are identified.
• B is wrong because a resolved Problem is simply closed, not classified as a Known Error. Known Errors remain open until a permanent fix is implemented.
• D ("A Problem that cannot be matched") doesn't correspond to any standard ITIL definition and appears to be the incorrect answer listed in your answer key.

Memory tip: Think of "Known Error" as "known cause, unknown fix" - you know what's broken and you have a temporary workaround, but you haven't permanently solved it yet. It lives in the Known Error Database (KEDB) until a fix is deployed.

I'd recommend verifying this question against your official study material, as the answer key listing D as correct is inconsistent with ITIL definitions.

No community discussion yet for this question.