Which of the following is Problem Management primarily concerned with?

The correct answer is B. looking at the cause of Incidents. Problem Management is defined by its focus on identifying and eliminating the root causes of Incidents - making B correct. Its goal is to prevent Incidents from recurring by diagnosing underlying problems, not just resolving symptoms. A (Security Plans) is wrong - security…

Resolution processes

Question

Options

Alooking at Security Plans
Blooking at the cause of Incidents
Clooking at the Change Plan
Dlooking at the Release Strategy

How the community answered

(32 responses)

A
3% (1)
B
91% (29)
D
6% (2)

Explanation

Problem Management is defined by its focus on identifying and eliminating the root causes of Incidents - making B correct. Its goal is to prevent Incidents from recurring by diagnosing underlying problems, not just resolving symptoms.

A (Security Plans) is wrong - security planning falls under Information Security Management, a separate ITIL practice.
C (Change Plans) is wrong - evaluating and authorizing changes is the responsibility of Change Management/Change Enablement.
D (Release Strategy) is wrong - planning and coordinating releases belongs to Release Management.

Memory tip: Think of the word Problem as "digging deeper than the Incident." If Incident Management puts out the fire, Problem Management asks why the fire started - that's the cause.

Topics

#Problem Management#root cause analysis#incident cause#problem process

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