What is the objective of planning and implementing new or changed services?

Question

Options

• Ato ensure that all Changes are assessed, approved, implemented and reviewed in a
• Bto ensure that approved Changes are implemented in the IT infrastructure with acceptable
• Cto ensure that new services and changes to services will be deliverable and manageable at
• Dto ensure that standard methods and procedures are used so that Changes can be handled

• A
  3% (1)
• C
  90% (27)
• D
  7% (2)

Explanation

Option C correctly identifies the objective because "Planning and Implementing New or Changed Services" is fundamentally about ensuring that what gets delivered actually works in production - that services will be deliverable (can be built and deployed) and manageable (can be operated and supported) at the required cost and quality. The focus is on the service outcome, not the change process itself.

Why the distractors are wrong:

• A describes the objective of Change Management, which governs how individual changes are assessed, approved, and reviewed.
• B also leans toward Release Management, which focuses on safely moving approved changes into the live environment.
• D is again Change Management, specifically its use of standard methods and procedures to handle changes efficiently and with minimal risk.

Memory tip: Think of it this way - Change Management asks "Did we follow the right process?" while Planning and Implementing New/Changed Services asks "Will this service actually work and be supported once it's live?" If the answer is about the service being fit for purpose and operation, that's option C.

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