An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?

Question

Options

• AChange Management
• BRelease Management
• CSecurity Management
• DService Desk

• A
  5% (1)
• B
  76% (16)
• C
  5% (1)
• D
  14% (3)

Explanation

Release Management owns the packaging and deployment of changes into the live environment. When multiple components - a software upgrade, an OS security patch, and a hardware upgrade - are bundled together and rolled out as a unit, that bundle is called a release, making Release Management the responsible process.

Why the distractors are wrong:

• (A) Change Management authorizes and oversees individual changes but does not physically deploy them - it controls whether a change happens, not how it gets rolled out.
• (C) Security Management is concerned with protecting information assets and would flag the need for a security patch, but it doesn't manage the deployment lifecycle.
• (D) Service Desk is the user-facing point of contact for incidents and requests - it communicates about changes but doesn't execute them.

Memory tip: Think of Release Management as the "shipping department" - Change Management approves the order, but Release Management packs the box and delivers it. When you see multiple related changes deployed together, that's always a release.

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