ITSM20F · Question #77
Which of the following standards was the forerunner to ISO/IEC 20000?
The correct answer is D. BS 15000. BS 15000 was the British Standard for IT Service Management, published by the British Standards Institution (BSI) in 2002, and it directly evolved into ISO/IEC 20000 when the standard was adopted internationally in 2005. BS 7799 is the wrong choice because it was the forerunner…
Question
Which of the following standards was the forerunner to ISO/IEC 20000?
Options
- ABS 1968
- BBS 7799
- CBS 8800
- DBS 15000
How the community answered
(40 responses)- A8% (3)
- B3% (1)
- C3% (1)
- D88% (35)
Explanation
BS 15000 was the British Standard for IT Service Management, published by the British Standards Institution (BSI) in 2002, and it directly evolved into ISO/IEC 20000 when the standard was adopted internationally in 2005. BS 7799 is the wrong choice because it was the forerunner to ISO/IEC 27001 (Information Security Management), not service management - a common mix-up since both are well-known BSI standards. BS 8800 relates to occupational health and safety management, while BS 1968 covers microfilming standards - neither has any connection to IT service management.
Memory tip: Pair the numbers - BS 15000 became ISO 20000. Also, remember "7799 guards security" (27001) vs. "15000 services IT" (20000) to avoid confusing the two most tempting distractors.
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