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ITSM20F · Question #53
What defines Service Quality'?
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Basic concepts
Question
What defines Service Quality'?
Options
- AA series of activities that can be assessed in advance by a provider and customer
- BAchieving a 99.999% continuous level of availability
- CMeeting stated customer requirements and expectations
- DProviding a cost-effective service
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Topics
#service quality#customer requirements#expectations#service definition