ITSM20F · Question #83
What has to be included in a well defined process?
The correct answer is A. Expected outcomes. A well-defined process must include expected outcomes because a process without defined outcomes has no measurable standard for success - you cannot evaluate whether the process worked if you never specified what "working" looks like. Functions (B) are roles or organizational…
Question
What has to be included in a well defined process?
Options
- AExpected outcomes
- BFunctions
- CStatistical support
- DTimelines
How the community answered
(70 responses)- A89% (62)
- B7% (5)
- C3% (2)
- D1% (1)
Explanation
A well-defined process must include expected outcomes because a process without defined outcomes has no measurable standard for success - you cannot evaluate whether the process worked if you never specified what "working" looks like. Functions (B) are roles or organizational units, not components of a process definition itself. Statistical support (C) may be used to analyze a process but is not a required element of defining one. Timelines (D) may be associated with a process, but they are scheduling details, not definitional requirements - a process can exist without fixed timelines but cannot exist without knowing what result it should produce.
Memory tip: Think of a process as a recipe - the first thing you need to know is what dish you're trying to make (the expected outcome), not how long it takes or who's cooking.
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