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ITSM20F · Question #30
ITSM20F Question #30: Real Exam Question with Answer & Explanation
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Question
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
Options
- Aconstant quality
- Bincorporating technological innovations
- Cinnovating the way services are provided
- Dmethodological order based on best practices
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