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ITSM20F · Question #29
What is the difference between a process owner and a process manager?
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Roles and responsibilities
Question
What is the difference between a process owner and a process manager?
Options
- Aa process owner is responsible for the effectiveness of the process and a process manager is
- Ba process owner is a director and a process manager is a manager
- Ca process owner must have a Manager's Certificate and a process manager must have a
- Da process owner will work directly with business leadership and the process manager only
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Topics
#process owner#process manager#role distinction#process accountability