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ITSM20F · Question #28
ITSM20F Question #28: Real Exam Question with Answer & Explanation
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Question
What data is recorded when an incident is reported to the Service Desk?
Options
- Athe name of the person reporting the Incident
- Bthe name of the person handling the Problem
- Cthe name of the person who approves the Request for Change (RFC)
- Dthe names of persons who are authorized to implement Changes in the Configuration
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