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ITSM20F · Question #28
What data is recorded when an incident is reported to the Service Desk?
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Selected processes
Question
What data is recorded when an incident is reported to the Service Desk?
Options
- Athe name of the person reporting the Incident
- Bthe name of the person handling the Problem
- Cthe name of the person who approves the Request for Change (RFC)
- Dthe names of persons who are authorized to implement Changes in the Configuration
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Topics
#incident management#service desk#incident recording#incident data