Which of the following activities in the Problem Management process is related to the Change Management process?

The correct answer is C. correcting Problems. Correcting a Problem requires implementing a permanent fix to the underlying infrastructure or service, which must be submitted as a Request for Change (RFC) and processed through the Change Management process - making C the activity that directly links the two processes. Identif

Selected processes

Question

Options

Aidentifying Problems
Bclassifying Problems
Ccorrecting Problems
Dinvestigating a solution

How the community answered

(36 responses)

A
8% (3)
B
11% (4)
C
78% (28)
D
3% (1)

Explanation

Correcting a Problem requires implementing a permanent fix to the underlying infrastructure or service, which must be submitted as a Request for Change (RFC) and processed through the Change Management process - making C the activity that directly links the two processes. Identifying Problems (A) is purely a detection activity within Problem Management, focused on recognizing that a problem exists. Classifying Problems (B) is an internal categorization step (by impact, urgency, category) that stays within Problem Management. Investigating a solution (D) involves root cause analysis and diagnosis, which also remains entirely within Problem Management until a fix is ready to be implemented. Memory tip: Think "fix = change" - the moment Problem Management moves from finding to fixing, it hands off to Change Management via an RFC.

Topics

#problem management#change management#process integration#corrective actions

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