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ITSM20F · Question #20
ITSM20F Question #20: Real Exam Question with Answer & Explanation
The correct answer is A. all of the processes within the scope. See the full explanation below for the reasoning.
Question
Which processes should the Plan, Do, Check, Act methodology be applied to?
Options
- Aall of the processes within the scope
- Bthe Planning & Implementing Service Management process
- Cthe Requirements for a Management System process
- Dthose that support business critical services
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