When improving the IT Service Management system, what needs to be considered to ensure on- going compliance with the service provider's corporate objectives / requirements?

Question

Options

• AA competitor's process management system
• BAny standards defined by the company itself
• CThe budget available to Human Resources
• DThe time to update the process documentation

• A
  3% (1)
• B
  84% (27)
• C
  9% (3)
• D
  3% (1)

Explanation

Option B is correct because any improvements to an IT Service Management (ITSM) system must align with the internal standards, policies, and governance frameworks defined by the organization itself - these standards directly reflect and enforce the company's corporate objectives, ensuring ongoing compliance as the system evolves.

Why the distractors are wrong:

• A (Competitor's process management): External competitors' systems are irrelevant to your own organization's compliance requirements - what works for them may not align with your corporate goals or regulatory context.
• C (HR budget): While budget matters in project planning, HR's budget is not what defines compliance with corporate objectives in ITSM governance.
• D (Time to update process documentation): Documentation timelines are an operational concern, not a compliance driver - updating docs is a task within improvement, not a factor that ensures compliance.

Memory tip: Think of it as "house rules" - when renovating a house (improving ITSM), you must follow the rules the house owner wrote, not what the neighbor does, not what the plumber's schedule looks like, and not how long the permits take. The company's own defined standards = the house rules.

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