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ITSM20F · Question #89
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
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Planning and implementing service management
Question
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
Options
- Aanalyze and evaluate the existing situation to identify areas for improvement
- Banalyze customer satisfaction and identify resulting actions
- Creview the Quality Management System at least annually
- Dstart an internal service organization evaluation
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Topics
#quality management system#continual improvement#QMS#service evaluation