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ITSM20F · Question #14
ITSM20F Question #14: Real Exam Question with Answer & Explanation
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Question
What is an ISO/EC 20000 requirement relating to the service management plan?
Options
- AIt must be available in at least one hard copy and approved
- BIt must include the documented procedures specified by the standard
- CIt must include the scope of the organization's service management plan
- DIt must never include any know-how of the organization
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