What is the objective of a Management System?

Question

Options

• Ato define, agree, record and manage levels of services
• Bto ensure that Key Performance Indicators (KPIs) are defined for all IT services
• Cto ensure that new services and changes to services will be deliverable and manageable at
• Dto provide the policies and the framework that is needed for the effective management and

• A
  7% (2)
• B
  3% (1)
• C
  17% (5)
• D
  72% (21)

Explanation

A Management System exists at a governance level - its role is to establish the policies and framework that enable an organization to manage itself effectively, which is exactly what option D describes. It sets the "rules of the game" that all other processes and activities operate within.

Why the distractors are wrong:

• A describes the objective of Service Level Management, which negotiates and records service agreements (SLAs).
• B describes a performance measurement activity (defining KPIs), which is a tool used within management, not the purpose of the system itself.
• C describes the goal of Service Design (or Change Management), focused on ensuring new/changed services are deliverable.

Memory tip: Think of a Management System as a constitution - it doesn't run the country day-to-day, it provides the foundational policies and structure that everything else operates under. If an answer sounds operational or tactical, it's probably a specific process, not the Management System itself.

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