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ITSM20F · Question #8
ITSM20F Question #8: Real Exam Question with Answer & Explanation
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Question
Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?
Options
- AA chronological training record for each individual
- BA record of all future training courses for each employee
- CAn overview of all personal details per employee
- DAn overview of all possible training modules that match with competences
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