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ITSM20F · Question #39
ITSM20F Question #39: Real Exam Question with Answer & Explanation
The correct answer is B. as the basis for making management decisions and taking corrective actions. See the full explanation below for the reasoning.
Question
The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?
Options
- Aas input to financial management in order to determine charges for the service
- Bas the basis for making management decisions and taking corrective actions
- Cto present a professional image of the company
- Dto compare the performance of the Service Desk with service targets
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