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ITSM20F · Question #40
What is the purpose of a Problem review?
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Resolution processes
Question
What is the purpose of a Problem review?
Options
- Ato prevent computer systems from having too limited disk space so that capacity problems will
- Bto provide expert help on risk assessment for optimization of security procedures
- Cto restore the service to normal operating conditions as soon as possible
- Dto seek improvements to the process and to prevent recurrence of Incidents or mistakes
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Topics
#problem management#problem review#continual improvement#incident recurrence