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ITSM20F · Question #60
ITSM20F Question #60: Real Exam Question with Answer & Explanation
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Question
What is meant by the Urgency of an Incident?
Options
- Athe degree to which the solution of an incident tolerates delay
- Bthe degree to which the incident gives rise to a deviation from the normal service level
- Cthe time needed by IT Services to resolve the incident
- Dthe relative importance of the incidents when handling them
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