EXIN
ITSM20F · Question #33
ITSM20F Question #33: Real Exam Question with Answer & Explanation
The correct answer is C. to prevent repetitive occurrence of Incidents. See the full explanation below for the reasoning.
Question
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
Options
- Ato be able to charge to the correct users of the service
- Bto be able to provide reports to management
- Cto prevent repetitive occurrence of Incidents
- Dto provide input to the Capacity Database
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