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ITSM20F · Question #42
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of
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Resolution processes
Question
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
Options
- AError Control
- BIdentification of root causes
- CProactive Problem Management
- DProblem Control
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Topics
#proactive problem management#trend analysis#CMDB#historical data