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ITSM20F · Question #71
What is required for an implementation of IT Service Management to be successful?
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Planning and implementing service management
Question
What is required for an implementation of IT Service Management to be successful?
Options
- AA top-down approach whereby the management of the organization strongly and visibly
- BBuy-in specifically from the levels in the organization which will be operationally involved in IT
- CThe appointment of a specialist department responsible for the development of the process
- DThe involvement and commitment of personnel at all levels in the organization from
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Topics
#ITSM implementation#organizational commitment#success factors#change management