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ITSM20F · Question #6
ITSM20F Question #6: Real Exam Question with Answer & Explanation
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Question
While planning for service improvements, what is an important best practice to consider?
Options
- AService improvement targets should be measurable, linked to business objectives and
- BThe progress of service improvement should be discussed at least weekly in the steering
- CThe progress should be monitored closely by an independent project manager to maintain
- DThe service improvement targets should not change until the target is reached, or else no
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