What is the contribution of Availability Management to the Service Level Management process?

Question

Options

• AAvailability Management provides information about the availability of the services being
• BAvailability Management acts in consultation with users to determine the availability of IT
• CAvailability Management supplies data about the availability requirements of users.
• DAvailability Management ensures that a Service Level Agreement (SLA) is available for all

• A
  89% (25)
• C
  4% (1)
• D
  7% (2)

Explanation

Availability Management feeds actual availability data - metrics, reports, and performance records - into Service Level Management so that SLAs can be monitored, reviewed, and refined against agreed targets, making A correct. Option B is backwards: Availability Management doesn't consult users to determine availability; that's a demand/business analysis activity closer to Business Relationship Management. Option C reverses the flow - availability requirements come from users (captured by SLM), not supplied to them by Availability Management. Option D describes a responsibility of Service Level Management itself, not Availability Management.

Memory tip: Think of Availability Management as the reporter and Service Level Management as the judge - the reporter (Availability) hands over the facts (availability data), and the judge (SLM) compares them against the agreed contract (SLA).

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