In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process…

Question

Options

• ACapacity Management
• BService Level Management
• CConfiguration Management
• DAvailability Management

• A
  73% (40)
• B
  16% (9)
• C
  7% (4)
• D
  4% (2)

Explanation

Capacity Management (A) is correct because its core responsibility is to ensure that IT infrastructure - including hardware resources like RAM - is sized appropriately to meet current and future business demand. Proactively monitoring memory usage trends across 1,500 desktops and forecasting when upgrades would be needed is exactly what this process owns.

Service Level Management (B) defines and monitors service quality agreements (SLAs) but does not manage the underlying resources that enable those levels - it would notice a problem after it affects service, not prevent it.

Configuration Management (C) tracks and maintains records of IT assets and their relationships (the CMDB), but it records what exists, not whether existing resources are sufficient for workload demands.

Availability Management (D) focuses on ensuring services are up and accessible when needed, not on planning resource headroom - it addresses uptime and reliability, not capacity sizing.

Memory tip: Think "Capacity = Can it handle the load?" - if a question involves running out of resources (memory, storage, bandwidth) that should have been planned for, the answer is almost always Capacity Management.

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