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ITSM20F · Question #90
ITSM20F Question #90: Real Exam Question with Answer & Explanation
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Question
What should Quality Management Systems encourage organizations to do?
Options
- Ato achieve the lowest cost of service provision
- Bto achieve the maximum level of service possible
- Cto define as many metrics as possible for each process to ensure strong control
- Dto define processes that contribute to customer acceptance of services
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