A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?

Question

Options

• AA developed application
• BA Configuration Item
• CA Service
• DA deployed infrastructure

• A
  4% (2)
• B
  80% (40)
• C
  12% (6)
• D
  4% (2)

Explanation

In ITIL and IT Service Management frameworks, any component that needs to be managed in order to deliver an IT service is called a Configuration Item (CI) - this is the precise term for "an IT element that can be changed and tracked." Options A and D (developed applications and deployed infrastructure) are both examples of Configuration Items, not the overarching term that describes what is being modified; they're too narrow. Option C (a Service) is what CIs collectively support, not the element being changed itself.

Memory tip: Think "CI = anything I can Change and Identify in the CMDB." If it lives in the Configuration Management Database and can be modified by a Change, it's a CI - whether it's hardware, software, documentation, or an entire system.

No community discussion yet for this question.