What is required to be in place for emergency changes?

Question

Options

• ACapacity plans
• BControlled Acceptance Test environment
• Cpolicies and procedures
• DService Continuity Plans

• A
  4% (1)
• B
  7% (2)
• C
  86% (24)
• D
  4% (1)

Explanation

Policies and procedures (C) are the foundational requirement for emergency changes because they define who has authority to approve them, how they are expedited, and how they are documented and reviewed after implementation - without these guardrails, "emergency" becomes an excuse to bypass change control entirely.

Capacity plans (A) address resource availability and performance planning, not the governance structure needed to handle urgent, unplanned changes. Controlled Acceptance Test environments (B) are part of testing practices; while emergency changes may have reduced testing, the testing environment itself isn't what enables emergency change handling. Service Continuity Plans (D) cover disaster recovery and major incident response, not the day-to-day change management framework.

Memory tip: Think of it this way - before you can break the rules fast, you need rules that say how to break them. Policies and procedures are what make an emergency change legitimate rather than chaotic.

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