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ITSM20F · Question #63

Which process is responsible for registering the relationships within the IT infrastructure?

The correct answer is C. Configuration Management. Configuration Management is correct because its core function is to identify, record, and maintain information about Configuration Items (CIs) and - critically - the relationships between them in the Configuration Management Database (CMDB). Mapping how infrastructure…

Control processes

Question

Which process is responsible for registering the relationships within the IT infrastructure?

Options

  • AAsset Management
  • BChange Management
  • CConfiguration Management
  • DRelease Management

How the community answered

(48 responses)
  • A
    4% (2)
  • B
    2% (1)
  • C
    92% (44)
  • D
    2% (1)

Explanation

Configuration Management is correct because its core function is to identify, record, and maintain information about Configuration Items (CIs) and - critically - the relationships between them in the Configuration Management Database (CMDB). Mapping how infrastructure components connect and depend on each other is a defining responsibility of this process.

Why the others are wrong:

  • Asset Management (A) tracks ownership, cost, and lifecycle of assets, but does not focus on the relational mapping between infrastructure components.
  • Change Management (B) governs the approval and execution of changes to minimize disruption - it uses relationship data but doesn't register it.
  • Release Management (D) handles packaging and deploying releases into the live environment - again, a consumer of infrastructure data, not the registrar of it.

Memory tip: Think "Configuration" = CONFIGure the CONNECTions. If a process is about how components are wired together, it belongs to Configuration Management. The CMDB it owns is essentially a map of the entire infrastructure and its relationships.

Topics

#Configuration Management#CMDB#IT infrastructure#relationships

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