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ITSM20F · Question #62
What is a parameter for measuring progress relative to key objectives in an organization?
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Basic concepts
Question
What is a parameter for measuring progress relative to key objectives in an organization?
Options
- ABalanced Scorecard (BCS)
- BCritical Success Factor (CSF)
- CKey Performance Indicator (KPI)
- DService Improvement Program (SIP)
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Topics
#KPI#performance measurement#CSF#metrics