One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for…

Question

Options

• AChange Management
• BConfiguration Management
• CRelease Management
• DService Desk

• A
  93% (56)
• B
  2% (1)
• C
  3% (2)
• D
  2% (1)

Explanation

Change Management owns the end-to-end lifecycle of every change request, and impact/resource assessment is a core step in that lifecycle - it's how the process determines risk, effort, and whether to approve, defer, or reject a change.

• B (Configuration Management) maintains the CMDB and tracks relationships between CIs, but it supports impact assessment by providing data - it doesn't perform the assessment itself.
• C (Release Management) packages and deploys approved changes into production; it comes after Change Management has already evaluated and authorized the change.
• D (Service Desk) is a function (not a process) focused on logging incidents and fulfilling service requests - it has no authority or responsibility over change evaluation.

Memory tip: Think of Change Management as the "gatekeeper" - nothing gets through without it asking "What's the impact? What do we need?" If a process controls the gate, it owns the assessment.

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