ITSM20F · Question #67
Which process aims to prevent incidents resulting from changes to the IT infrastructure?
The correct answer is B. Change Management. Change Management is the correct answer because its core purpose is to control the lifecycle of all changes to IT infrastructure - ensuring they are assessed, approved, and implemented in a way that minimizes disruption and prevents incidents caused by uncontrolled…
Question
Which process aims to prevent incidents resulting from changes to the IT infrastructure?
Options
- AAvailability Management
- BChange Management
- CIncident Management
- DProblem Management
How the community answered
(22 responses)- B91% (20)
- C5% (1)
- D5% (1)
Explanation
Change Management is the correct answer because its core purpose is to control the lifecycle of all changes to IT infrastructure - ensuring they are assessed, approved, and implemented in a way that minimizes disruption and prevents incidents caused by uncontrolled modifications.
- A (Availability Management) is wrong - it focuses on ensuring IT services meet agreed availability targets, not on controlling changes.
- C (Incident Management) is wrong - it responds to incidents after they occur rather than preventing them through change control.
- D (Problem Management) is wrong - it investigates root causes of recurring incidents, but does not govern the change process itself.
Memory tip: Think "Change causes chaos - Change Management prevents it." The word prevent in the question is your key signal; among the four processes, only Change Management acts before a disruption happens by gating what goes into production.
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