When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service…

Question

Options

• AAvailability Management
• BCapacity Management Financial
• CManagement for IT Services
• DIT Service Continuity Management

• A
  14% (8)
• B
  71% (41)
• C
  10% (6)
• D
  5% (3)

Explanation

Capacity Management is the correct answer because it owns the data on current resource utilization (CPU, memory, bandwidth, storage) across all IT services. Before a new service goes live, SLM needs Capacity Management to confirm whether existing infrastructure can absorb the additional demand without breaching performance targets in current SLAs.

Why the distractors are wrong:

• A (Availability Management) focuses on uptime and minimizing downtime - it manages whether a service is accessible, not how much resource headroom exists for new workloads.
• C (Financial Management for IT Services) deals with budgeting, accounting, and cost recovery - it can't tell you if a new service will slow down an existing one.
• D (IT Service Continuity Management) is concerned with disaster recovery and maintaining services through major disruptions, not with routine capacity impacts from planned changes.

Memory tip: Think of Capacity Management as the "road traffic authority." Before adding a new vehicle (service) to the road, you check with traffic management (Capacity) to confirm the road isn't already at capacity - because a jammed road (resource bottleneck) degrades performance for everyone already on it.

No community discussion yet for this question.